Your role at CGM : As a leading provider of healthcare software solutions, we operate in 19 countries and employ nearly 9,000 dedicated people. You will work in a dynamic and innovative environment full of opportunities. With your commitment and passion, you will have the chance to make a lasting difference. 

CGM Leverages AI: We are looking for people who feel the power of AI in the eHealth environment, want to help shape the change and with curious passion recognize how technology can make health smarter, simpler and better.

Together we are shaping the healthcare system of the future. Become part of our mission and make a difference – for a world where knowledge saves lives!

Are you passionate about groundbreaking products? Do you have the talent to transform ideas into concrete, value-creating solutions while always keeping the big picture in mind? Then we're looking for you!

Your contribution:

• Take responsibility:  You lead your team and support the stable, secure, and future-proof operation of the self-managed IT services. You set clear expectations, establish standards, and create a professional environment where ownership, quality, and reliability are a given.
• Shaping further development:  You will manage the continuous improvement of our IT Service Management processes, both internally and with external stakeholders. You will establish guidelines and promote a proactive approach to high-quality communication and process adherence. Additionally, you and your team will oversee approval processes and the necessary documentation.
• Foster a service-oriented mindset:  You will develop a team of Service Delivery Managers into a true service organization with defined SLAs, KPIs, and feedback loops. Your goal is a tangible customer focus and a measurably superior service experience for both internal and external customers. To achieve this, you will track SLAs and other KPIs within the framework of applicable regulatory requirements.
• Living Operational Excellence:  You drive continuous improvement through streamlined processes, targeted automation , and deliberate simplification. You keep risks in mind and ensure that our processes are stable, transparent, and sustainably adhered to. You further develop internal processes based on ITIL.
• Managing planning:  You coordinate capacity and quarterly planning, create focus, and make transparent prioritization decisions. This allows you to derive a clear development and process roadmap that balances business value, resources, and quality standards.
• Being a partner:  You operate on an equal footing with various internal departments and external partners, translate requirements into process specifications and sometimes technical specifications for IT services, and proactively contribute suggestions for the further development of our service quality.