TEC SUPPORT OFFICERS - INSTALLATIONS

Exciting new opportunity for two TEC Project Support Officers - Installations to join Birmingham Council on a 12-month fixed term contract.
The main responsibility of these roles will be the timely installation of technologies in a citizen’s property. This is a customer focused role with lots of daily interactions with our citizens in their own homes. The post holder will enjoy organising their own diary, scheduling their own appointments, installing communication devices, and taking time to clearly explain what is happening to each citizen on each visit. You will also support our practitioners to make the right TEC referral based on the assessed needs of the citizen.
No previous technical experience is required as full training will be given. A love for people and delivering and excellent customer service and empathy to our citizens is what we are looking for!
These roles will be primarily office based within the Careline Service in Holt Court, Aston (5 Holt Court, Heneage Street West, Birmingham, B7 4AX) and require a vehicle driver with a full driving licence. Cars/Vans can be provided via Careline if necessary or expenses can be claimed for the use of your own vehicle. In addition, Holt Court is in the clean air zone (CAZ) of the City and can incur charges for the use of older vehicles that must be managed by the post-holder.

You will be

• Working directly with our Social Care Practitioners and accessing our case management system, Eclipse to review referrals and process for TEC as efficiently as possible in line with agreed processes in Careline.
• Booking timely appointments with the citizen to arrange your visit to install/de-install TEC from their property or equivalent.
• Explaining the TEC and completing all required paperwork with the citizen and/or their family as to the purpose of the TEC and what it can be used for, ensuring that they are clear on how to use the TEC in an emergency before you leave.
• Completing all necessary documentation and ensuring the accuracy of recording visits for TEC in both Eclipse and Care Control is paramount for citizen safety, should they need to call emergency support via their TEC.
• Working as part of a collaborative team with ASC and Careline to deliver the best service possible to our citizens.

JOB DESCRIPTION AND PERSON SPECIFICATION

3200 - TEC Specialist-Job Description v2.docx

PLEASE UPLOAD AN UP-TO-DATE CV AND PERSONAL STATEMENT VIA THE ATTACHMENTS PART OF YOUR APPLICATION. THE PERSONAL STATEMENT SHOULD OUTLINE HOW YOU MEET THE ESSENTIAL CRITERIA FOR THE ROLE THROUGH YOUR PERSONAL QUALITIES, SKILLS AND EXPERIENCE AND INCLUDE YOUR MOTIVATION FOR APPLYING TO THE POST. NOTE THE PERSONAL STATEMENT SHOULD BE NO MORE THAN 1500 WORDS. UNFORTUNATELY, WE CANNOT CONSIDER ANY APPLICATIONS WITHOUT A CV AND PERSONAL STATEMENT ATTACHED.

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.
A Disclosure and Barring Service (DBS) check will be undertaken.