Tech Analyst I at OneOncology

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, Troubleshooting, Helpdesk Support, Technical Support, Ticket Resolution, Customer Service, Communication Skills, Critical Thinking, Problem Solving, ITIL, Microsoft Products, A+, System Maintenance, Stakeholder Engagement

Industry

Hospitals and Health Care

Description

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. Job Description: The OneOncology Service Desk serves as the primary point of contact for all technology-related issues. The Tech Analyst I role is a critical technical resource, providing timely support for end-user desktop incidents and service requests reported to the Service Desk. Tech Analysts are responsible for interacting with users in a clear, supportive, and solution-focused manner, acting as a key communication link between customers and the Technology organization. Additionally, the Service Desk team represents the organization to internal and external stakeholders, continuously striving to enhance service delivery, streamline processes, and drive ongoing improvement initiatives. This is a full-time position based in Nashville, TN; however, candidates located in the following geographic areas will also be considered: Norwich, CT (including Middletown/Westbrook); San Diego, CA; the region between Monterey and Los Gatos, CA; the Hickory–Charlotte, NC corridor; Anderson, SC; Ventura, CA; and Charleston, SC. Responsibilities Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities. Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience. Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing. Troubleshoot technical issues and escalate them when necessary. Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes. Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues. Participate in 24x7 on-call support rotations as needed. Occasional travel as required to support business operations. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer. Key Competencies Experience participating in IT Service Management (ITSM) transformations and contributing to continuous improvement initiatives. Strong knowledge of service management best practices and frameworks. Critical thinking and problem-solving skills with the ability to analyze systems and adapt as needed. Excellent communication and influencing skills, capable of engaging stakeholders and gaining buy-in. Flexible and proactive, able to identify service gaps and step in as needed to maintain smooth operations, manage high ticket volumes, and support the team during peak periods. Qualifications 1 – 4 years of recent experience in technology, service desk, and helpdesk Healthcare related experience a plus ITIL certifications a plus Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted #LI-REMOTE OneOncology is the national platform for independent community oncology practices working together to improve the lives of everyone living with cancer through a physician-led, data-driven and patient-centric model. OneOncology provides practices on the platform with capital, innovative technology and expertise enabling them to grow, provide multi-disciplinary services along the continuum of care, incorporate the latest scientific developments as they emerge in the market, and attract the best physicians and employees as the landscape of oncology rapidly changes. OneOncology is comprised of practices representing nearly 600 providers practicing at more than 175 sites of care across the United States.

Responsibilities

The Tech Analyst I provides timely technical support for end-user desktop incidents and service requests as the primary point of contact. They are responsible for troubleshooting issues, logging tickets, and coordinating with other teams to ensure efficient problem resolution.