SKILLS AND EXPERIENCE

• 1-2 years proven experience in a customer service environment.
• Successful experience in training, process and support functions

CAPABILITIES

• Excellent customer service and communication skills
• Strong troubleshooting skills
• Technical aptitude (computer literate, able to quickly learn new applications)
• Exceptional customer service and communication skills
• Strong troubleshooting abilities
• Technical aptitude with a quick learning curve for new applications and systems
• Fluent in both written and verbal English
• Solid understanding of VOIP Telephony, Cisco Meraki, WAN, and MATV technologies
• Experience with Microsoft 365 Administration, including user account and permission management
• Familiarity with Apple, Samsung, and Windows software and hardware

ABOUT THE ROLE

LDK Seniors’ Living is building Australia’s most innovative seniors living villages, delivered through a genuine continuum of care. Our vibrant communities are world-class and built to truly be worthy of our seniors.

ABOUT THE ROLE

We are looking for a customer-focused, IT support technician to join our Village operations to provide technical and customer service support to residential customers and village management. The role will be heavily customer-focused, supporting both residents and village staff with their technical queries. It is a hands-on role and requires someone with excellent interpersonal skills, patience, and the ability to openly communicate and support elderly customers.
The role is responsible for troubleshooting technical issues and escalating to level 2/3 when required. The role will be responsible for creating awareness and actively promoting resident usage of LDK’s technology services and providing training, education, and support for residents.

ROLE RESPONSIBILITIES

Your responsibilities will include yet not be limited to:

• Support residents and village management with technology services and digital access to information supplied by LDK Seniors’ Living
• Configure and record residential accounts in database
• Troubleshoot base technical issues with end user hardware, software and services and escalating to level 2 when required
• Conduct one on one and group training session for end user appliances
• Assist ICT department on technical related issues and base trouble shooting
• Catalogue and inventory management of ICT equipment
• Configure ICT equipment for residential usage and operational needs