ABOUT LDK SENIORS’ LIVING

LDK Seniors’ Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise® – our guarantee that once our residents call LDK home, they will never have to move again.

We’re looking for a motivated, customer-focused and innovative IT technician. The IT Tech Bar Support Consultant will provide technical and customer service support to our residential customers and village management team. You will be working in a Permanent, Full Time capacity, aiming to support a range of technical queries in a hands on capacity. You’ll have excellent interpersonal skills, patience, and the ability to openly communicate, train, educate and support elderly customers. The role is responsible for troubleshooting technical issues and escalating to level 2/3 when required along with creating awareness and actively promoting resident usage of LDK’s technological services.

• Support residents and village management with technology services and digital access to information supplied by LDK Seniors’ Living
• Configure and record residential accounts in database
• Troubleshoot base technical issues with end user hardware, software and services and escalating to level 2 when required
• Conduct 1vs1 and group training sessions for end user appliances
• Assist ICT department on technical related issues and base trouble shooting
• Catalogue and inventory management of ICT equipment
• Configure ICT equipment for residential usage and operational needs