Tech Center Technology Consultant with Italian/Spanish or Portuguese at Hewlett Packard Enterprise

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Relationship Management, Analytical Skills, Communication Skills, Project Management, Consultative Selling, Technical Expertise, Problem Solving, Active Listening, Coaching, Creativity, Critical Thinking, Teamwork, Customer Centric Solutions, Information Technology, Infrastructure as a Service

Industry

Information Technology & Services

Description

Tech Center Technology Consultant with Italian/Spanish or Portuguese This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Tech Center Consultant is responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet a customer’s business needs. Build and maintain effective customer relationships to ensure satisfaction. Provide the deepest level of product- and technology-specific expertise to support deal pursuits. Job specifics/responsibilities: Provide expert answers to highly complex technical questions about HPE’s product portfolio, particularly those where information is scarce or hard to locate. Analyze complex technical information and communicate it effectively to diverse audiences. Engage in technical discussions with requestors and customers, demonstrating clear understanding. Acquire, maintain, and grow technical knowledge of HPE technologies and solutions, deepening expertise within your specialization. Understand customer business requirements from a technical perspective and use expertise to propose and configure solutions that help achieve their goals. Participate in complex architecture, design, and sizing activities by identifying site-specific parameters and constraints affecting the technical solution. Deliver output within defined SLAs and ensure proper tracking in the ticketing system. Professionally manage customer expectations and address concerns effectively. Demonstrate technical competence in communications with customers and partners. Proactively learn about new products, features, and available resources. Take on additional responsibilities as you grow into the role (e.g., product lead, coordinator, or other support functions within and outside the team). Share knowledge and experience with peers. Train and coach new colleagues. Carry out administrative activities related to mentioned content of work Key deliverables/accountabilities: Provide technical presales support — from general compatibility checks to in-depth technology consultancy — to HPE Sales and Presales teams, as well as top-selling partners and distributors. Create Hybrid IT solutions using HPE configuration tools. Deliver services via email with a strong customer-oriented approach. Education and professional experience required: Bachelor’s degree in engineering or a related technical field, or equivalent IT background. Strong ability to analyze complex technical information and communicate effectively to diverse audiences. 1–3 years of experience in the technology industry with a focus on technical selling. Fluent in written and verbal English and Italian. Personal skills and qualities: Strong analytical skills with the ability to identify and solve problems. Solid technical expertise in assigned area of specialization. Effective written and verbal communication skills. Basic project management capabilities. Good business and financial acumen. Knowledge of consultative selling techniques, including active listening, framing, whiteboarding, and storytelling. Technical skills: Good knowledge of O365, public AI tools, and basic Windows/Linux administration. Basic understanding of social media, blogging, and related information-sharing technologies. Industry certifications based on knowledge or experience are an advantage. Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #bulgaria #servicesandsupport Job: Services Job Level: TCP_01 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Hewlett Packard Enterprise Technology innovation that fosters business transformation. We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. COVID Policy The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way. Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: Equal Employment Opportunity If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here. You can also download the posters with information on legal rights and protection by clicking here and here. Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email recruiting@hpe.com. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Responsibilities

The Tech Center Consultant is responsible for providing technical support and leadership in creating and delivering technology solutions to meet customer business needs. This includes building effective customer relationships and providing expertise to support deal pursuits.