Tech Customer Support Administrator II at Sinch

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Linux, Apache, MySQL, PHP, LAMP Stack, Nagios, Redis, API Debugging, REST APIs, SOAP APIs, Proxmox VE, Shell Scripting, System Troubleshooting, Incident Management, Database Querying, Load Balancers

Industry

IT Services and IT Consulting

Description

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! The Essence of the Role We are looking for a skilled L1 Support Engineer (LAMP Stack) to join our growing technology team. In this role, you will be responsible for maintaining, troubleshooting, and optimizing applications built on the LAMP stack (Linux, Apache, MySQL, PHP). You will work closely with L1 support, development, and infrastructure teams to ensure high availability, performance, and reliability of production systems. This role requires hands-on experience in system troubleshooting, monitoring, database queries, and infrastructure components. You will play a critical role in incident management, root cause analysis, and continuous improvement of system stability while ensuring minimal downtime and seamless service delivery. Key Responsibilities Application & System Support Provide L1 support for LAMP-based applications in production and UAT environments Troubleshoot issues related to Linux, Apache, PHP, and MySQL Analyze logs, identify root causes, and implement fixes or workarounds Handle incident management, service requests, and problem tickets Monitoring & Performance Management Monitor system health using tools like Nagios Proactively identify performance bottlenecks and system issues Work on alert handling, escalation, and resolution within SLA Database & Cache Management Execute and optimize SQL queries in MySQL or similar databases Basic administration and troubleshooting of Redis Monitor database performance and ensure data integrity API & Integration Support Troubleshoot REST/SOAP APIs and third-party integrations Analyze API logs and resolve connectivity or data issues Work with developers for bug fixes and enhancements Infrastructure & Hardware Handling Basic understanding of load balancers, switches, and network connectivity Manage physical and virtual servers including platforms like Proxmox VE Handle server-level issues using tools like Integrated Lights-Out (iLO) Coordinate with OEM for hardware-related incidents Automation & Continuous Improvement Create scripts for monitoring, log analysis, and automation Document SOPs, troubleshooting guides, and RCA reports Suggest improvements for system reliability and efficiency Who Are You? Experience – 1 to 3 years in L1 support or similar role Strong knowledge of LAMP stack (Linux, Apache, MySQL, PHP) Hands-on experience with Linux commands, shell scripting, and system troubleshooting Familiarity with monitoring tools like Nagios Experience in database querying and performance tuning Basic understanding of Redis caching mechanism Knowledge of API debugging and integration support Exposure to virtualization platforms (Proxmox or similar) Understanding of networking basics, load balancers, and switches Good problem-solving and analytical skills Ability to work in a 24x7 support environment (if required) Being You at Sinch We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options — sharing your voice, building your path and making it happen with us. We’re proud to be an equal opportunity employer, and all qualified applicants will be considered regardless of race, colour, religion, gender identity or expression, sexual orientation, disability, age, or background. Your Life at Sinch Being a Sincher is all about learning and being in pursuit of new challenges. Whether working from the office, home, or in a hybrid model, you will embrace change, take ownership, and make an impact.

Responsibilities

The role involves providing L1 support for LAMP-based applications, including troubleshooting, incident management, and performance monitoring. You will also manage database queries, API integrations, and infrastructure components to ensure system reliability.