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Tech Customer Support Specialist at Ideaware

, , Colombia -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SaaS Support, Technical Troubleshooting, API Integrations, Custom Domain Setup, Live Chat Support, Zoom Calls, Knowledge Base Creation, Self-Learning, Zapier, CRMs, CNAME Records, A Records, Communication, Empathy, Patience

Industry

Software Development

Description

What we’re looking for We’re looking for a Tech Customer Support Specialist to join a fast-growing SaaS company that helps thousands of businesses worldwide scale smarter with data-driven tools. You’ll become a subject matter expert on the platform, helping users solve technical issues, guiding them through setup, and ensuring they have a seamless experience from onboarding to advanced use. This role is perfect for someone who’s technically curious, enjoys problem-solving, and thrives on creating great customer experiences. Responsibilities Resolve support tickets by troubleshooting technical issues (API integrations, custom domain setup, general product use) and providing clear solutions. Respond to live chats: Answer real-time questions ranging from subscription and onboarding to more advanced product use. Host quick support calls: Take scheduled Zoom calls (usually

Responsibilities

The specialist will resolve technical support tickets by troubleshooting issues related to API integrations, custom domain setup, and general product use, while also responding to real-time questions via live chat. They will also host short support calls and be responsible for creating and maintaining Knowledge Base articles for internal and external use.