Operating across the globe, including Europe, Australia, North America, and Canada, Travelopia is passionate about being the best. We pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the world’s largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing, ski holidays, and more.

ABOUT THE ROLE:

Be the main contact for internal users, assisting with questions, prioritising and resolving issues promptly.

WHAT YOU’LL DO:

As a Tech Help Engineer, you will be responsible for:

• Serving as the point of contact for addressing all issues and requests reported to the Service Desk regarding InfoSec-related work items.
• Taking ownership of technical issues by capturing all relevant information and recording the detail in the Service management system.
• Investigating and resolving second-line issues.
• Fulfilling requests by actioning and completing user access requests.
• Advancing more technical issues to the appropriate support teams.
• Managing the handling of critical issues related to priority incidents within the incident management process.
• Handling Major Incident Management notifications and communication to the appropriate technical teams and business areas to investigate and resolve reported issues.
• Participating in the on-call rota for out-of-hours support (if required).
• Offering deskside assistance, assembling corporate-specific laptops according to standard security procedures, and managing end-user compute colleagues’ service provisioning and de-provisioning.
• Being flexible in a 24/7 global support environment.
• Continuously learning and staying up to date with the latest security and technology trends and threats.