Tech Operations Analyst II at The TJX Companies, Inc.

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Executive IT Support, ServiceNow, Incident Management, Problem Management, Root Cause Analysis, Mobile Device Management, Telecom Expense Management, Windows, MacOS, iOS, Hardware Governance, Technical Documentation, Stakeholder Management, Service Transition, End User Support, Technical Troubleshooting

Industry

Retail

Description

TJX Companies At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Within the Enterprise and Technology Organization, this role delivers, maintains, and optimizes end-user technology services to provide exceptional associate experiences. Provides premium, high-touch IT support for executives and key stakeholders across Windows, Mac, iPhone, and peripherals; manages escalated ServiceNow incidents/requests; supports mobile and telecom operations (including TEM coordination); drives incident/problem management and root-cause resolution; and partners with global EUS teams on rollouts, service transitions, documentation/training, and hardware standards. Executive IT Support & Tech Bar Engagement Provide direct support for SVPs and executive stakeholders across Windows, Mac, and iPhone devices, including all peripherals. Deliver personalized, high-quality technical assistance with professionalism and discretion. Be an active member of the Tech Bar team, offering walk-up support and ensuring excellent service delivery across all user tiers. Mobile / TEM Operational Support Act as liaison between End Users, EUS Engineering, mobile carriers, and Telecom Expense Management teams. Support mobile device lifecycle, provisioning, and issue resolution. Ensure mobile ecosystem performance aligns with business needs. ServiceNow Incident/Request Escalations Manage escalations for incidents and requests across Home Office, DC/FC/PC Sites, and Buying Office Locations. Ensure timely resolution and communication for high-impact issues. Incident & Problem Management Own the resolution of escalated incidents and problems, minimizing disruption to business operations. Perform root cause analysis and implement long-term solutions to prevent recurrence. Collaborate with cross-functional teams to address complex technical challenges. Global Collaboration & Project Support Partner with Global EUS Engineering and Deskside teams on initiatives that support business operations. Contribute to planning and execution of IT rollouts and enhancements. Service Desk Transition & Enablement Ensure Global Service Desk teams are equipped with transition materials for new rollouts. Provide documentation and training to support seamless adoption of IT changes. Device Hardware Governance Collaborate with EUS Engineering and vendors to define and validate device hardware specifications. Ensure global hardware standards meet business requirements. As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 60 Miller Street Location: AUS Australian Buying Office Remote Type: TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, and nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions - collaborating in delighting shoppers with hidden treasures. At TJX, honesty, integrity, and treating each other with dignity and respect matter. We offer great opportunities, an incredible culture, and a sense of excitement for the future. Every day is a new adventure, a fresh chance to experience retail. We're not afraid to stand out. Stand apart. Stand for something.

Responsibilities

Provide high-touch technical support for executives and stakeholders across various operating systems and devices. Manage escalated ServiceNow incidents, oversee mobile/telecom operations, and collaborate with global teams on hardware standards and service rollouts.