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Tech Operations Engineer at NTT DATA

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tech Operations, Application Support, JIRA, GitHub, Azure DevOps, Patching, Software Version Management, Deployment Processes, Cloud Environments, CI/CD Pipelines, Application Administration, Troubleshooting, ITIL Processes, Security Practices, Communication Skills, Collaboration Skills

Industry

IT Services and IT Consulting

Description

Provide end-to-end support for enterprise tools including JIRA, GitHub, Workfront, Kronos, MetricStream (GRC), and Azure DevOps. Perform patching, version upgrades, and maintenance of supported applications. Support deployment activities for Run applications, ensuring adherence to change management processes. Monitor application health and proactively address performance or availability issues. Collaborate with development and infrastructure teams to troubleshoot and resolve incidents within SLA timelines. Maintain documentation for configurations, patches, and operational procedures. Ensure compliance with security standards and governance policies. Provide customer-focused support and timely communication during incidents and planned maintenance. Participate in on-call rotations and provide after-hours support when required. 3+ years in Tech Operations or Application Support roles. Hands-on experience with JIRA, GitHub, and Azure DevOps. Strong understanding of patching, software version management, and deployment processes. Familiarity with cloud environments (AWS/Azure) and CI/CD pipelines. Expertise in application administration and troubleshooting. Knowledge of ITIL processes and SLA adherence. Strong understanding of security and compliance practices. Excellent communication and collaboration skills. Ability to work in a fast-paced environment and adapt to changing priorities. Willingness to provide support during off-hours and weekends as needed. Experience with GRC platforms like MetricStream. Knowledge of Agile and DevOps practices. Exposure to automation tools for patching and deployments.

Responsibilities

Provide end-to-end support for enterprise tools and perform maintenance of supported applications. Monitor application health and collaborate with teams to troubleshoot incidents.