Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Tech operations/ Product Support Engineer at PayPal

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, APIs, Databases, Distributed Systems, SQL, Linux, Cloud Platforms, Monitoring Tools, Scripting, CI/CD, Payments, Fintech, DevOps, Problem-Solving, Automation, Documentation

Industry

Software Development

Description

Provide Tier 2 / Tier 3 technical support for production issues across applications, APIs, and services Ensure SLAs/SLOs are met and escalations are handled effectively Diagnose complex issues involving distributed systems, APIs, databases, and integrations Analyze logs, metrics, and traces to identify performance, availability, or data issues Work closely with engineering teams to debug, reproduce, and resolve defects Provide feedback to product and engineering on recurring issues, gaps, and improvement opportunities Assist with release readiness, deployments, and production validations Build and maintain tools, scripts, or automation to improve operational efficiency Improve monitoring, alerting, and runbooks to reduce MTTR Create and maintain runbooks, SOPs, and technical documentation Contribute to internal knowledge bases and support playbooks Mentor junior support engineers and share best practices Bachelor's degree in Computer Science, Engineering, or equivalent practical experience 3+ years of experience in product support, tech operations, SRE, or platform support roles Strong understanding of web technologies, APIs (REST/GraphQL), and microservices Experience troubleshooting production systems in a high-availability environment Proficiency with SQL and ability to analyze data for debugging Experience working with Linux/Unix systems Strong problem-solving skills and ability to work under pressure Experience with cloud platforms (AWS, GCP, Azure) Familiarity with monitoring tools (Datadog, Prometheus, Grafana, Splunk, ELK) Scripting experience in Python, Bash, or similar languages Knowledge of CI/CD pipelines and deployment processes Experience supporting payments, fintech, or large-scale distributed systems Exposure to SRE or DevOps practices

Responsibilities

Provide Tier 2/Tier 3 technical support for production issues across applications, APIs, and services. Work closely with engineering teams to debug, reproduce, and resolve defects while ensuring SLAs/SLOs are met.