REQUIREMENTS:

HS Diploma or GED equivalent

• 2+ years of experience in product management or technology delivery roles
• 2+ years of experience working in an agile or scaled agile development environment
• 2+ years of experience in analyzing customer needs, customer engagement, and product performance
• 1+ years of experience executing work across matrixed product teams
• experience with the following concepts: modernization principles - Domain Driven Design, Cloud solutions, Microservices platforms, Event storming.

To deliver on the organization’s responsibility, the Tech Product Operations Manager position conducts the following:

• Supports capabilities under a product area
• Understands the “what & why” of user stories, their relationship to features, and how each may impact the user
• Demonstrates empathy for the customer journey; understands applicable personas
• Understands and effectively partners with users, business, technology, and product teams to delight consumers
• Identifies and appropriately leverages SMEs
• Partners with product managers/owners to prioritize work to meet obligations and opportunities
• Understands overall product strategy and roadmap
• Understands the demand, priorities, and scrum team capacity
• Ensures user stories are directly tied to OKRs
• Decomposes capabilities into manageable features/stories; partners with engineering teams on the creation of requirements and user stories; collaborates with Business Partners to gather any information required for user story creation
• Effectively balances needs of operations and technical teams
• Can articulate to partners an understanding of core technology enabling business functions
• Supports backlog prioritization
• Builds relationships to be a trusted partner
• Attends trainings to further advance knowledge
• Operates in an ambiguous and dynamic environment and adopts a growth mindset