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Tech Sales Support Specialist I at Boston Scientific Corporation Malaysia

Arden Hills, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Aptitude, Customer Support, Troubleshooting, Bilingual, Service Management Systems, Medical Equipment, Capital Equipment, Device Management, Software Proficiency, Call Center Experience, Flexible Demeanor, Industry Standards, Business Concepts, Policies, Procedures

Industry

Medical Equipment Manufacturing

Description

Your responsibilities will include: Initiate, release, or request capital equipment orders for repair activities Manage both standardized and non-standardized troubleshooting activities involving capital equipment Analyze product performance and recommend optimal device management solutions English- and Spanish-speaking and writing proficiency High school diploma or equivalent Proficiency with computers and basic software tools Strong technical aptitude Ability to work different 8-hour shifts during call center hours: Monday to Thursday, 7:00 AM to 6:00 PM CST Friday, 7:00 AM to 5:00 PM CST Minimum of 1 years' experience in a call center environment Experience providing customer support for medical equipment Familiarity with service management systems such as Salesforce, ServiceMax, Siebel, or SAP Service Module General understanding of technical and business concepts, policies, and procedures Working knowledge of industry standards and practices Customer service mindset with a flexible and professional demeanor Basic troubleshooting capabilities

Responsibilities

The Tech Sales Support Specialist I will initiate and manage capital equipment orders for repair activities and troubleshoot issues related to capital equipment. The role also involves analyzing product performance and recommending optimal device management solutions.