ADMINISTRATION & CUSTOMER EXPERIENCE OFFICER

Join our tech-driven accountancy firm and make every client feel valued!
At Unity Accountancy (Llanelli-based, with a small UK team and remote colleagues in Africa & the Philippines), we combine people-focused service with smart technology. We’re looking for an experienced admin professional who’s organised, tech-savvy, and passionate about delivering a great customer experience.

· Be the friendly voice and face of the business.
· Keep our records, emails, and systems organised and up to date.
· Learn and use 15+ software platforms (full training provided).
· Help onboard new clients and support projects.
· Maintain compliance & champion GDPR best practice.
· Suggest and implement ways to improve client experience.