As a Cybersecurity Solutions Engineer (Implementation & L1/L2 Support) / Security Delivery Engineer / Technical Support Engineer – Cybersecurity , you will perform the following duties:

• execute Level 1 and 2 support for assigned security projects, including onsite troubleshooting, root cause analysis, and detailed incident reporting.
• implement and configure various security products, ensuring seamless integration with existing infrastructure.
• create comprehensive documentation for project requirements, configurations, and operational procedures.
• adhere to the project implementation lifecycle, ensuring timely and successful project delivery.
• provide post-sales support, including product incident escalation and 24x7 technical support (on a rotational basis).

• conduct user training sessions and knowledge transfer to empower users and enhance security awareness.integrate security products with existing systems, ensuring optimal performance and security posture.

About You

• Bachelor’s degree in Computer Science, Computer Engineering, Information Engineering, or a related field.
• Minimum 2 years of experience in product deployment or technical support.
• Experience with privilege access management (PAM) products is a plus.
• Solid understanding of networking concepts, including TCP/IP, firewalls, switching, and routing.
• Practical experience setting up and managing Windows/Linux servers and virtual machines.
• Coding/scripting skills are desirable.
• Strong analytical, problem-solving, and interpersonal skills.
• A strong interest in the cybersecurity domain.
• Working experience and knowledge of system infrastructure, with a passion for exploring security products

• execute Level 1 and 2 support for assigned security projects, including onsite troubleshooting, root cause analysis, and detailed incident reporting.
• implement and configure various security products, ensuring seamless integration with existing infrastructure.
• create comprehensive documentation for project requirements, configurations, and operational procedures.
• adhere to the project implementation lifecycle, ensuring timely and successful project delivery.
• provide post-sales support, including product incident escalation and 24x7 technical support (on a rotational basis).
• conduct user training sessions and knowledge transfer to empower users and enhance security awareness.integrate security products with existing systems, ensuring optimal performance and security posture