Tech Solution IT Analyst at MAG Aerospace

Fair Lakes, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

80000.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Hardware Installation, Software Installation, Network Support, End-User Support, New Hire Set-up, IT System Monitoring, Security Administration, Endpoint Management, Intune, Azure AD, Windows 10/11, MS 365, ServiceNow, Customer Service

Industry

Aviation and Aerospace Component Manufacturing

Description

Position Summary MAG Aerospace is seeking a IT Support Analyst for our IT Service Desk who will serve as the primary contact for all system users with troubleshooting installing, diagnosing, repairing, maintaining, and upgrading personal computer hardware and software systems. This is a full time, hybrid position based in Fairfax VA. Essential Duties and Responsibilities Configures and installs hardware and software for users Responds to network and software problems via telephone, in-person and/or online support to end-users Completes new hire set-up and in training users on new software and hardware, when needed Applies technical expertise to the implementation, monitoring, or maintenance of IT systems Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor Helps maintain the security of the network, including administering e-mail and anti-virus systems and ensuring availability, continuity, and security of data Provides updates, status, and completion information to IT manager and/or users, via voice mail, e-mail or in-person communication Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs Requirements 3 - 5 years of relevant work experience in help desk / customer service / end user support Experience and familiarity supporting general business technology (User accounts/passwords, Wired/Wireless Networks, Printers/Copiers, Conference Rooms, and Mobile Devices) Knowledgeable with all forms of hardware: laptops, servers, desktops, printers, monitors, and peripherals Excellent customer service skills, written and oral communication, and time management skills Instinctive problem-solving abilities and curiosity to seek out, analyze, and correct or avoid computer systems problems Experience working with federal civilian or DOD personnel Experience imaging machines using Endpoint / Intune /Azure AD Extensive knowledge of Windows 10 /11 desktop operating system Extensive Knowledge of MS 365 Outlook, OneDrive, Teams, SharePoint Experience using service desk ticketing systems such as ServiceNow Education High school diploma or equivalency Desired Certifications MD-102 Endpoint Administrator or MS-102 MS 365 Administrator Special Note The position is contingent upon candidate’s ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements. Benefits and Compensation At MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG's Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: https://www.magaero.com/benefits/. Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,000.00 to $80,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG's total compensation package for employees.

Responsibilities

The IT Support Analyst will act as the primary contact for system users, responsible for troubleshooting, installing, diagnosing, repairing, maintaining, and upgrading PC hardware and software systems. Essential duties include configuring hardware/software, responding to network/software problems, and assisting with new hire setups and user training.