Tech Specialist 3 - UK at MC Dean

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Performance Analysis, System Administration Support, Networking Principles, Troubleshooting, Customer Communication, Vendor Management, System User Training, Preventive Maintenance Analysis, Corrective Actions, Documentation, Desktop Hardware Setup, Operating System Setup, Research and Evaluation, On Site Support, Engineering Drawings Interpretation, SOP/SOW Understanding

Industry

Design Services

Description

Overview About M.C. Dean M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 8,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a Technical Specialist 3 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. Responsibilities The Technical Specialist will demonstrate the following capabilities: Analyze system performance and recommend improvements Provide support to the system administration team Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems Communicate with customers, manufacturers, vendors and system administrators Train system users and other system support personnel Analyze and modify preventive maintenance checklists for system changes Troubleshoot system performance issues and implement corrective actions Organize and prepare detailed documentation of system performance, including service request records and analysis Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems Provide on site system support post deployment Read and interpret engineering drawings Understand SOP and SOW documentation Ensure test lab equipment is maintained Interface with engineering team to ensure design efficiency Interface with internal and external customers Conduct research and development of entire systems and analyze all interoperability and constructability scenarios Read blue prints, schematics and statements of work (SOW). Coordinate with field personnel and/or engineering team to discuss any potential installation issues Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems). Perform all duties with minimal direct supervision Qualifications Ability to travel up to 25% Education: Requires 10 or more years of experience with installation, troubleshooting and/or testing of EPMS, BMS, Industrial instrumentation and/or SCADA systems 10+ years of experience with a High School Diploma 8+ years of experience with an Associate's Requires reliable attendance at customer site during work hours required by customer Preferred Industry Certifications: CCST certification, Security+ certification What we offer: A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust. An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years. Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement. Open and transparent communication with senior leadership as well as local office management. Abilities: Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person.

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Responsibilities

The Technical Specialist will analyze system performance, recommend improvements, and provide support to the system administration team using advanced networking and system administration skills for troubleshooting. Responsibilities also include communicating with stakeholders, training users, analyzing maintenance checklists, implementing corrective actions for performance issues, and preparing detailed system performance documentation.