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Tech Supp Professional at Honeywell

, San Luis Potosí, Mexico -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Satisfaction, Root Cause Analysis, Low Voltage Systems, Multimeter, Oscilloscope, Relays, Electrical Diagrams Interpretation, English Communication, Problem-Solving, Salesforce, InContact, Leadership

Industry

electrical;Appliances;and Electronics Manufacturing

Description

As a Technical Support Professional, you will contribute to building a World-Class Technical Support Team. You are responsible for interacting with internal and external customers and providing reliable technical assistance. You will focus on the accuracy of the support, customer satisfaction, and providing feedback promptly. You will drive the investigation, documentation, resolution, root cause analysis, and replication of technical issues. You will help to identify and develop solutions for customers based on their needs, building solid relationships with them and ensuring timely follow-ups. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

The role involves interacting with internal and external customers to provide reliable technical assistance, focusing on accuracy, customer satisfaction, and prompt feedback. Responsibilities include driving the investigation, documentation, resolution, root cause analysis, and replication of technical issues.