COMPANY OVERVIEW

Royal Shell is SW Florida’s leading company in the real estate and property management industry. With a strong commitment to employee well-being and customer satisfaction, we strive to create a supportive work environment that fosters growth and teamwork.

SUMMARY

We are seeking a Technical Support Specialist to join our dynamic team in Fort Myers. In this role, you will play a crucial part in ensuring our employees and agents receive exceptional technical assistance, contributing to our mission of delivering outstanding service in the luxury real estate sales and vacation rental market.

Experience:

• IT Tech Support: 3 years (Required

RESPONSIBILITIES

In this important role, you will be responsible for the day to day technical support of all real estate office, staff and agents. You will oversee the training on technology and systems to staff and agents. This position reports directly to the President and would also be charged with the following responsibilities:

Duties and Responsibilities include the following. Other duties may be assigned.

• Maintain a written inventory of Royal Shell Assets
• Hold Technical Training classes on various systems and tools available to agents and staff.
• Email client Outlook365
• Phone System (Basic transfer/conference/hold operations)
• AppFiles (Admin of Appfiles)
• DealMKR (Custom CRM)
• Testimonial Tree
• MyMarketingMatters
• Copier/Scanner/eFax
• Other as added
• Installing agent printing capabilities and email client setup. Once agent is onboard setup of email and printer drives so agent can use copier
• Technical support for office managers and offices
• Manage conference room computers and presentations keeping both updated
• Manage training and any issue for Chromecast sharing of computers to TV screens
• Control and setup of iPhones and iPads
• Manage, optimize, and reconcile Verizon Account
• Remote technical help with all offices
• Setup new/Move existing computers and phones for agents and staff
• Manage copier maintenance and configuration and copier codes and well as any issues with the copiers not working
• Assist with setup and operation at any trade shows and special events
• Maintain helpdesk tickets and knowledgebase
• All other duties as assigned
• Regular and reliable attendance and your physical presence at the work site
• Some travel may be required on occasion to Ocala and/or North Carolina, in addition to regular support of all of our SW Florida locations.

PROVEN EXPERIENCE IN TECHNICAL SUPPORT OR IT ROLES.

• Great work ethic and ability to manage numerous projects simultaneously
• Positive attitude
• Technical aptitude
• People skills to relate to diverse group of technical proficiencies.
• Maintain a high degree of confidentiality
• Attention to detail
• Strong time management skills
• Professionalism
• Multi-tasking skills
• Ability to prioritize
• Strong knowledge of desktop support, operating systems (Windows)
• Excellent customer service skills with a focus on user satisfaction.
• Familiarity with software troubleshooting and computer management tools.
• Effective communication skills to interact with diverse teams.
• Ability to work independently as well as collaboratively within a team environment.
• Understanding of networking concepts (LAN, VPN) is preferred.
• High School Diploma or GED required
• Knowledge of AppFiles, SkySlope is a plus
• Bachelor’s degree preferred but not required
• 3+ years of technical experience
• Real estate knowledge preferred but not required
• Software programs: Windows, MAC OS, MS Word, Excel, Outlook, and PowerPoint
  If you are passionate about technology and dedicated to providing exceptional support, we invite you to bring your talents to Royal Shell. Join us in creating memorable experiences for our agents and employees while advancing your career in a supportive environment!
  A clean driving record is required.
  Job Type: Full-time
  Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• What are your pay requirements?

Experience:

• IT Tech Support: 3 years (Required)

Work Location: In perso