Tech Support Analyst at AMP Limited

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Incident Resolution, Service Request Management, Customer Service, ServiceNow, Active Directory, Remote Desktop Tools, Triage, Hardware Support, Network Systems Support

Industry

Financial Services

Description

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future. Help people create their tomorrow, while you create yours We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. If we do our job well, we genuinely add to the prosperity of our country and its people. How you'll make an impact: As a Tech Support Analyst, you’ll be the first line of support for AMP’s technology users, ensuring seamless resolution of incidents and service requests across applications, hardware, and network systems. Your work will directly influence the productivity and satisfaction of AMP employees by delivering timely, empathetic, and technically sound support. Whether you're triaging tickets, onboarding new employees at the Tech Bar, or contributing to knowledge creation and service improvements, your role will be pivotal in maintaining operational excellence and enhancing the user experience. This is a shift-based role, operating on a six-week rotation that includes evenings, weekends, and on-call shifts. You may also be asked to assist with onsite or remote testing of devices following project work, which could occur outside standard hours. Your flexibility and commitment will help ensure AMP’s tech environment remains stable and responsive around the clock. What you'll bring to the role: You’ll bring a strong customer service mindset, ideally backed by 1+ years of experience in technical operations or a service desk environment. Your ability to communicate clearly and resolve issues efficiently will be essential, as will your flexibility to work across rotating rosters and take on varied support tasks, including after-hours and weekend work. A passion for IT, combined with foundational knowledge of service management tools like ServiceNow, Active Directory, and remote desktop tools, will set you up for success. You’ll thrive here if… If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset. Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next. If you’re someone that can hold their own, you’ll find AMP quite liberating. Why we think you’ll love working at AMP Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it. We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. We believe in the power of inclusion and diversity We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website Ready to create your tomorrow? If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow. Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date. Looking forward to meeting you.

Responsibilities

Act as the first line of support for technology users by resolving incidents and service requests across applications, hardware, and network systems. Responsibilities include triaging tickets, onboarding employees at the Tech Bar, and contributing to knowledge base improvements.