Description
Weyerhaeuser is seeking a highly motivated, team oriented, self-directed key contributor to provide a broad range of IT/OT support to our Drayton Valley Lumber Mill, located in Drayton Valley, AB, Canada. This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, and CCTV systems. This role will work closely with business users, mill site staff, and virtual IT team-mates, and will take part in the after-hours/on-call rotation.

HIGHLY VALUED SKILLS:

• Microsoft certifications – MCITP – MS Certified IT Professional, MCDST – MS Certified Desktop Support Technician, MCP – MS Certified Professional
• CCNA - Certified Cisco Network Associate or similar
• Experience supporting the IT infrastructure needs of a manufacturing facility
  Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $78,600 - $112,300 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.
  Benefits: When you join our team as a nonunion employee, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.
  Retirement: Nonunion Canadian employees are automatically enrolled in our Defined Contribution Pension Plan, which includes a paid company match up to 6%, in addition to a company contribution equaling up to 7.25% of your base salary. Employees are also eligible to enroll in the Retirement Savings Plan (Group RRSP).

WE KNOW YOU HAVE A CHOICE IN YOUR CAREER. WE WANT YOU TO CHOOSE US.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.
Job Information Technology
Primary LocationCAN-AB-Drayton Valley
Schedule Full-time
Job Level Individual Contributor
Job Type Experienced
Shift Day (1st)
Relocation Assistance Availabl

Qualifications

• Demonstrated safety focus
• Associates degree in information technology or equivalent combination of education and/or experience
• Three plus years’ experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities
• Skilled and experienced supporting desktops, laptops, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.
• Problem-solving skills and the ability to learn new technologies
• Strong oral and written communication skill

• Field incoming help requests from end users in a courteous and professional manner
• Record, track, and document the problem-solving process through to final resolution
• Identify and learn software and hardware used and supported by the organization
• Perform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications
• Familiarize end users on basic software, hardware, and peripheral device operation
• Install, upgrade, and support desktops, laptops, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, and other systems
• Adhere to organizational asset, change, problem, and incident management processes
• Track all IT/OT assets at assigned location
• Maintains assigned servers (physical and/or virtual) and insure all updates are applied in accordance with organizational guidelines
• Provide regular status updates via email to site and IT lead teams
• Actively participate in IT/OT Team meetings

Qualifications

• Demonstrated safety focus
• Associates degree in information technology or equivalent combination of education and/or experience
• Three plus years’ experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities
• Skilled and experienced supporting desktops, laptops, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.
• Problem-solving skills and the ability to learn new technologies
• Strong oral and written communication skills