ABOUT KNOWBE4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

QUALIFICATIONS

• 2 year degree preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• 1 year of phone customer service experience preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong customer service skill

INDIVIDUALS SEEKING EMPLOYMENT AT KNOWBE4 ARE CONSIDERED WITHOUT PREJUDICE TO RACE, COLOR, RELIGION, NATIONAL ORIGIN, AGE, SEX, MARITAL STATUS, ANCESTRY, PHYSICAL OR MENTAL DISABILITY, VETERAN STATUS, GENDER IDENTITY, SEXUAL ORIENTATION OR ANY OTHER CHARACTERISTIC PROTECTED UNDER APPLICABLE FEDERAL, STATE, OR LOCAL LAW. IF YOU REQUIRE REASONABLE ACCOMMODATION IN COMPLETING THIS APPLICATION, INTERVIEWING, COMPLETING ANY PRE-EMPLOYMENT TESTING, OR OTHERWISE PARTICIPATING IN THE EMPLOYEE SELECTION PROCESS, PLEASE VISIT WWW.KNOWBE4.COM/CAREERS/REQUEST-ACCOMMODATION.

No recruitment agencies, please

• Manage and route support requests through the ticketing system to appropriate technicians
• Triage incoming support requests, prioritizing and categorizing issues effectively
• Handle incoming support calls, providing first-line assistance and escalating complex issues
• Communicate with customers to gather detailed information for accurate issue definition
• Resolve simple support requests promptly and efficiently
• Coordinate internal departmental requests, ensuring proper routing and follow-up
• Maintain the ticketing system by entering email requests and monitoring the queue
• Ensure timely resolution of support tickets through proactive queue management