WHAT WE’RE LOOKING FOR

· Proven experience in a similar 1st/2nd line support role within a business environment
· Strong working knowledge of Microsoft 365, Windows-based systems, and endpoint/device management
· Confident in network fundamentals and troubleshooting, especially within a multi-site setup
· Professional and friendly communicator, able to support users at all levels
· Self-starter with strong organisational skills and a genuine interest in improving systems and services

ABOUT THE ROLE

We are seeking an experienced and proactive Tech Support Engineer to join our in-house Tech Team at Tingdene Group. Reporting directly to the Senior Manager of Technology Transformation, this role plays a key part in supporting our colleagues across head office, residential parks, holiday parks, and marinas.
The successful candidate will provide 1st and 2nd line technical support, helping to ensure the smooth operation of our systems, resolving incidents, and assisting in the rollout and support of new tech-related initiatives. In addition to day-to-day support, you’ll play a part in ongoing Tech Transformation projects, contribute to process improvements, and support system migrations.
This is a hands-on, behind-the-scenes role focused on internal support. Our customers are our colleagues, and we’re looking for someone with a team mindset who’s keen to contribute, problem-solve, and take pride in helping things run smoothly.

KEY RESPONSIBILITIES

· Deliver 1st and 2nd line support to around 140 regular Tech users (200 including email-only accounts)
· Support colleagues at head office and remote sites, including residential and holiday parks and marinas
· Troubleshoot and resolve technical issues across a Microsoft-based environment (Active Directory, Microsoft 365, Intune, Autopilot, Teams Voice, DNS, DHCP, Veeam, etc.)
· Investigate and resolve common network issues including cabling faults, VLAN misconfigurations, and internet connectivity problems
· Support Tech Transformation projects by gathering data, assisting with rollouts, and helping implement new or improved systems across the business
· Maintain accurate support documentation and knowledge base entries
· Build and maintain positive relationships with suppliers, ensuring commercial value is achieved and all purchases follow the approved request process
· Contribute to internal service improvement through feedback and collaboration