HONEYWELL

With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.

KEY REQUIREMENTS

• Providing remote technical assistance for contracted customers and the HBOC field service teams.
• Carry out and support the services the HBOC offers to its customer base.
• Manage customer requests who have varying levels of expertise.
• Liaise with third-party providers on non-Building Management Systems-related problems ensuring we deliver enhanced customer service.
• Represent technical issues from both Field Service and customer sites at the appropriate technical forums.
• Driving energy savings through applying BMS expertise.
• Liaising with Field Service Account Handlers to resolve customer queries.
• Carrying out development project work to enhance the Energy & Applications Team offering.
• Contribute to the design, engineering, configuration, implementation, commissioning, support/maintenance, and upgrades of Honeywell’s OT, Connected Services, and Enterprise Software Applications (EBI, DVM, EM, Forge, Pulse, etc.) in the service LOB.
• Be the Region’s focal point and subject matter expert (SME) for Honeywell OT, Enterprise Application, and Connected Services.
• Ensure the global alignment, adherence, and standardization of the design, installation, service, and upgrades of Honeywell OT and Enterprise Applications concerning the ICT and Cybersecurity services and technology selection of hardware/software.
• Take ownership of site issues and work in collaboration with TAC to ensure any issues with OT, Enterprise Applications, or Connected Services are identified and rectified promptly
• Work in collaboration with all relevant stakeholders to drive and articulate the importance of ICT and Cybersecurity in connected and critical infrastructure to our existing customer base and new customer portfolio.
• Work with customers to understand their requirements to ensure the proposed solution meets their needs and requirements, providing alternatives if needed/required.
• Provide technical direction, training and support to local field service specialists for operation, maintenance and troubleshooting of all OT, Enterprise Applications and Connected Services.
• Use strong Quality Assurance (QA) procedures for implementation/upgrades and ensure defect-free hardware and software to field delivery team
• Contribute to Technical Risk Reviews (TRR) for all service project works in your respective Region that involve OT/Enterprise Applications/Connected Services.
• Work with the relevant ICT/Cyber teams to protect the integrity of the Honeywell implemented software, server and network infrastructure.

Please refer the Job description for details