We pride ourselves on being travel experts. Leading the way when it comes to providing unique travel experiences, our brands offer the world’s best polar expeditions, wildlife safaris, cultural tours, yachting adventures, and more.
Our ambition is to build the world’s leading experiential travel company. With over 2000 colleagues across 30 countries worldwide, we are working together to achieve this by sharing our knowledge, expertise, and best practices to stay at the forefront of the travel industry.
We are looking to hire a Tech Support Engineer Level I to join our team! Reporting to our IT Manager, you’ll be the face of Technology to our users (internal users) - their main point of contact for everything they need. From a question about know-how to Triaging and troubleshooting a query, so they can continue using their systems, you are the system guide who can help them with anything and everything.

• Act as the first point of contact, handling (Face to Face requests, Telephone calls, Email, Chat services, and Self Service) all issues and requests worked with the Service Desk.
• Take ownership of technical issues by collecting all relevant information and recording the details in the Service management system.
• Investigate and resolve first-line issues.
• Request fulfilment – action and complete user access requests (Starters – account creations, Leavers – account removals/disablements, and Access amendments).
• Raise more technical issues to the appropriate support teams.
• Bring up based on priority incidents as part of the incident management process.
• Major Incident Management – notification and communication to the appropriate technical teams and the business areas to investigate and resolve the issues reported.
• Participate in the on-call rotation for out-of-hours support.
• Provide desk-side support, assemble corporate-specific laptops according to standard security procedures, and offer a provisioning and de-provisioning service for our end-user computing colleagues.
• Ability to be on call and function in a 24/7 global support environment.
• Support all aspects of onsite asset management and ordering where required.