Tech Support Engineer - New Tech Support Company - Harlow Essex

at  Ackerman Pierce

QUALIFICATIONS & SKILLS:

• Proven experience as an IT Systems Engineer or in a similar technical support role.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Hands-on experience with Microsoft 365, Azure, Intune, and Teams.
• Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management (WatchGuard, Palo Alto preferred).
• Proficiency in managing Windows Server environments (2016-2022), Active Directory, AD Sync, and Group Policy.
• Familiarity with virtualization technologies such as Hyper-V.
• Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools.

MINIMUM REQUIREMENTS:

• Must be a UK resident with a valid driver’s license and own car available for business use.
• 2-3 years of experience working at an MSP, with both onsite and support desk experience.

KEY RESPONSIBILITIES:

• Provide technical support to resolve hardware, software, and network-related issues.
• Configure and maintain Microsoft 365, Azure, Intune, and Teams services.
• Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, including WatchGuard and Palo Alto firewalls.
• Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams.
• Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune.
• Optimize and troubleshoot Windows Server environments (2016-2022) and virtualization platforms such as Hyper-V.
• Utilize RMM tools for proactive system maintenance and monitoring.
• Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs.
• Stay updated with emerging technologies to enhance service offerings.