JOIN TELAVOX AS A TECH SUPPORT ENGINEER!

Are you a problem-solver with a passion for delivering outstanding customer service? Telavox is looking for a Tech Support Engineer to join our team and help us provide top-quality support to our global client base. If you’re excited about diagnosing issues, engaging with clients, and enhancing the customer journey, we’d love to hear from you!

ABOUT YOU

We are looking for someone with a technical support background who thrives in a fast-paced, client-facing role and enjoys problem-solving.

Your skills and experience should include:

• Experience & education: Bachelor’s degree in Computer Science, IT, or related field, or equivalent hands-on experience, with at least 1-2 years in technical support or customer service.
• Technical knowledge: Ability to troubleshoot and resolve technical issues, ideally within the software or Telecom industry.
• Communication skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical users.
• Team collaboration: Enjoys working within and beyond your team to foster a positive, proactive approach to support.
• Customer-first mindset: Strong problem-solving abilities with a customer-centered approach to service.
• Proficiency with tools: Familiarity with Atlassian tools, HubSpot, or similar platforms to keep the customer journey transparent and consistent.

NICE-TO-HAVE SKILLS:

• Prior experience in software development, beta testing, or incident escalation management.
• Knowledge of telecom technologies or cloud-based platforms.
• Prior experience in Jira and or HubSpot software.
  You’ll fit right in if you have a collaborative mindset, a proactive approach to problem-solving, and a passion for making an impact. We value team players who bring a positive, can-do attitude and are ready to contribute.

Please refer the Job description for details