Tech Support (Position located in Sheffield, England) at KnowBe4

Sheffield, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Time Management, Communication, Collaboration, Documentation, IT Security, Firewall Protocols, Email Protocols, Integrity, Accountability, Respect, Commitment, Teamwork, Organization

Industry

Computer and Network Security

Description

About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. To learn more about our team and office culture in York, England (UK), visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/york Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/ The Tech Support position is the first line of contact for customer support, responsible for resolving a wide range of product-related issues and inquiries. This role focuses on providing excellent customer service, troubleshooting KnowBe4 products, and ensuring timely resolution of support tickets. The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers, collaborate with internal teams, and contribute to overall product improvement. Responsibilities: Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments Collaborate with Product team by providing customer feedback for product enhancement Communicate directly with customers to gather details as needed to fully define issues or requests Work with CSM team to swiftly resolve customer issues Investigate and document technical issues Manage ticketing queue, ensuring timely resolution of reports and requests Apply troubleshooting skills to assist customers with product-related issues Conduct technical walkthroughs and webinars of KnowBe4's products Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues Minimum Qualifications: Familiarity with standard concepts, practices and procedures within the IT Security Field Minimum of 1 year experience in similar or related position Two-year degree preferred Familiarity with firewall and email protocols is preferred Excellent verbal and written communications Highly organized and result-oriented Excellent time management and organization skills Can demonstrate technical troubleshooting and analysis ability Can demonstrate integrity, accountability, respect and commitment Strong collaborative and teamwork skills Must be able to work with minimal supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

Responsibilities

The Tech Support position is responsible for resolving a wide range of product-related issues and inquiries while providing excellent customer service. This role involves troubleshooting KnowBe4 products, managing support tickets, and collaborating with internal teams to enhance product offerings.