Job Title: Tech Sopport
Location: Wirral
Print Logic, a photocopier management company based on the Wirral, is seeking an experienced 1st and possibly 2nd Line Support Technician to join our team. As a leading provider of photocopier management services, Print Logic is committed to providing exceptional customer service and technical support to our clients.

Responsibilities:

• Providing 1st and training toward 2nd line support for networks,photocopiers, printers and scanners.
• Troubleshooting technical issues, identifying and resolving hardware and software problems
• Installing and configuring software and hardware
• Responding to customer queries via phone, email or in-person
• Maintaining accurate records of all support calls and service requests
• Collaborating with team members to ensure timely resolution of issues
• Liaising with third-party vendors for technical support when required

Requirements:

• Previous experience in 1st support.
• Strong technical skills in hardware and software troubleshooting
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
• Strong customer service skills and the ability to handle customer queries with tact and diplomacy

If you are an experienced support technician looking for a new challenge and the opportunity to work with a leading photocopier management company, please submit your CV and cover letter to us today. We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year

Schedule:

• Monday to Friday

Work Location: In perso

• Providing 1st and training toward 2nd line support for networks,photocopiers, printers and scanners.
• Troubleshooting technical issues, identifying and resolving hardware and software problems
• Installing and configuring software and hardware
• Responding to customer queries via phone, email or in-person
• Maintaining accurate records of all support calls and service requests
• Collaborating with team members to ensure timely resolution of issues
• Liaising with third-party vendors for technical support when require