Req ID#: 390424
Panama, Panama, PA
Job Description:

ABOUT US

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Our Core Values are:

• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together

JOB SUMMARY

Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.

SKILLS

• Verbal and written communication skills
• Process adherence
• Listening skills
• Customer service oriented
• Objective Judgment
• Adaptability
• Team work
• Stress tolerance
• Good data entry and typing skills.
• English Level B2 or upper.

• Research information using available resources and tools to respond to customer inquiries and/or requests.
• Manage and resolve customer complaints.
• Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
• Enter new customer information into the system.
• Update existing customer information.
• Process orders, and service renewal requests.
• Promote customer loyalty and retain clients.
• Identify and escalate priority issues.
• Route calls to appropriate resources.
• Document call information according to standard operating procedures.