One Step Retail Solutions is looking for an experienced Technical Support Specialist to join our external facing Network Support Specialist team at our headquarters in Phoenix, AZ.

SKILLS, KNOWLEDGE & ABILITIES:

• Must learn quickly (Demonstrated by certifications)
• Excellent positive communication skills
• Credentials in: Windows OS, Firewalls, Securities, Virus
• Strong knowledge of DOS, Windows 2000, Windows XP, Windows7, Server2003, and Server 2008
• Experience installing, configuring and troubleshooting Windows networks
• Experience installing, configuring and troubleshooting routers, hubs and switches
• Retail experience (Such as: ring sales, receiving and physical inventory)
• 2 years help desk experience
• Be able to work any of the following shifts and be available for after-hours, weekend/evening shifts:
  6am - 3pm
  8am - 5pm
  10am - 7pm

• Install and troubleshoot Windows 2000 and XP workstation Windows7 and servers 2003 and 2008
• Install and troubleshoot stand-alone, LAN’s & WAN’s systems, including VPNs
• Install and troubleshoot firewalls, routers, hubs, and switches
• Configure networks fully, including adding users, configuring RAS, TCP/IP, and printing environments
• Hardware assembly, installations and repair
• Software installations (Retail Pro, CounterPoint, Ancillary Products, MSOffice, Utilities, etc.)
• Customer hardware testing and repair
• Customer on-site repairs
• Technical phone support
• Maintain any and all software credentials (such as Retail Pro/CounterPoint certifications)
• After hours support
  NOTE: This is an external facing position, customer service is required.