FULL-TIME POSITION STARTING AT $28.06 - $31.21/HR. (D.O.E) WITH COMPETITIVE BENEFITS INCLUDE:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program
• Lots of room for advancement

QUALIFICATIONS:

• 2 years’ experience in successfully supporting end-users with PC hardware, software, peripherals and LAN problems.
• Broad-based knowledge of information technology, particularly with emphasis on PCs, Windows-based applications, networks, the Internet, mobile devices, Wi-Fi, and wireless devices.
• Hi-level working knowledge and understanding of variety of computer software programs with emphasis on Microsoft products.
• Demonstrated skills in organization and time management.
• Demonstrated ability to learn and apply new skills.
• Demonstrated knowledge of general clerical skills and use of appropriate technology and software.
• Demonstrated ability to show flexibility and good judgment.
• Demonstrated ability to walk, sit, squat, crawl, kneel, bend, stoop, reach and lift to attend to the physical needs of the position.
• Demonstrated ability to lift and carry equipment relevant to the position.
• Familiarity with the fundamentals of computer repair and troubleshooting.
• Familiarity with Microsoft Active Directory and networked environments.
• Excellent written and verbal communication skills and experience including the ability to patiently communicate and share technical details in a professional, polite and articulate manner, with both novice and experienced diverse population of PC users.
• Must have a driver license, auto insurance, reliable transportation and ability to drive to all local and remote CCS sites.
• Commitment to excellent customer service, with strong interpersonal skills and patience is required.
• Excellent problem-solving and troubleshooting skills required.
• Ability to work independently with strong problem-solving skills and the need for minimal supervision when necessary.
• The ability to contribute to a work environment that fosters respect, teamwork, and excellence.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Criminal history background checks are required prior to employment.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.
  Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

• Provide support to the IT department; organize, manage and maintain office space and storage; schedule appointments; open and sort mail, monitor and respond to email and voicemail as requested; forward appropriate items to administrator or other staff members.
• Support administrator and department by serving as a resource for answering questions and providing forms/ other materials.
• In support of other IT staff, provide helpdesk, remote assistance or onsite computer support to offices and agencies throughout Western Washington. Respond to PC hardware, software, printer, VPN, LAN, cloud service, mobile device, Wi-Fi, and secure wireless problems.
• Install and/or repair computers and components, peripherals and software; configure systems for optimal performance; create and manage new users, groups and e-mail accounts, grant access to resources as part of the IT team.
• Produce or edit correspondence, memoranda, department-related materials, forms, and reports using a word processor. Proofread and edit drafts; duplicate and distribute materials.
• Verify requisitions for supplies, materials, and equipment are complete and include any necessary approval; communicate with vendors and staff to resolve problems.
• Collect, input and analyze data for program summaries or reports; maintain data for various program components; produce standard and ad hoc reports as required.
• Maintain department records/files, following applicable retention requirements.
• Schedule and make a variety of arrangements and preparations for meetings and other events; if appropriate; attend meetings and produce minutes or notes if requested.
• Maintain an inventory of department equipment and supplies; arrange for surplus of equipment that is no longer serviceable; conduct annual inventory.
• Initial contact for walk-ins to department. Answer and screen issues, provide information, route to appropriate staff member, and/or take messages.
• Prepare budget proposal with guidance from administrator.