EXPERIENCE & EDUCATION

• Experience: 3+ years in technical support or a related role (preferably in fintech, SaaS, or payment solutions).
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).

SKILLS & COMPETENCIES

• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Knowledge of payment processing systems, APIs, and integrations.
• Familiarity with REST APIs, JSON, and troubleshooting API-related issues.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
• Customer-focused mindset with a commitment to delivering high-quality support.
• Fluent in Spanish and English (additional languages such as Italian and German are a plus).

Please refer the Job description for details