Tech Support Specialist at Universal Health Group

Eden Prairie, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

36.0

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Desktop Support, Troubleshooting, Network Connectivity, ITSM, Windows OS, macOS, Microsoft 365, Customer Service, AI Productivity Tools, Hardware Provisioning, Problem Management

Industry

Hospitals and Health Care

Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Join our (Input Required: Specific Team/Business Name) team as a Tech Support Specialist. In this role, you will be part of a team dedicated to (Input Required: Team's Vision/Goals). You will work on (Input Required: What is interesting about the work the team is doing) and leverage innovative tools such as (Input Required: Any innovative technology/AI tools the team will use/create/improve/deploy) to resolve technical challenges, manage incidents, and ensure seamless business operations. This is an exciting opportunity to apply modern technical support practices to optimize service delivery across the enterprise. Note: Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed in the job description. Primary Responsibilities: Provide technology support to the enterprise, focusing on incident management response, restoration, and resolution of technical issues Identify, troubleshoot, and resolve complex technical problems related to desktop hardware, operating systems, software applications, and network connectivity Use enterprise-approved AI tools to streamline support workflows, automate repetitive tasks, and drive continuous service improvement Evaluate emerging technical trends to inform solution design, optimize support procedures, and foster team innovation Maintain accurate incident logs and thoroughly document troubleshooting steps and restoration details within the ticketing system Determine issue priority and manage the escalation process to restore normal service operations efficiently, minimizing business impact Support provisioning, service request fulfillment, installations, upgrades, and releases/deployments of hardware and software Collaborate with cross-functional technology teams to analyze incident trends, perform problem management, and implement long-term solutions You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of technical support experience in an enterprise IT environment (such as desktop support, IT service desk, or field services) Access to reliable transportation and valid US driver’s license Preferred Qualifications: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related technical field (or equivalent work experience in lieu of a degree) 0-2+ years of experience troubleshooting Windows and/or macOS operating systems, enterprise computer hardware, and peripheral devices 1+ years of experience utilizing an IT Service Management (ITSM) platform (e.g., ServiceNow) to manage, track, and document technical incidents 1+ years of experience diagnosing and resolving basic network connectivity issues (e.g., VPN, Wi-Fi, LAN/WAN) Industry technical certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP) Experience supporting enterprise collaboration suites (e.g., Microsoft 365, Teams, Outlook) Experience utilizing AI productivity tools (such as virtual assistants, Copilot, or AI-powered search engines) to research technical documentation and streamline administrative tasks Strong communication and customer service skills, with the ability to explain complex technical concepts to non-technical business partners Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

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Responsibilities

Provide enterprise technology support focusing on incident management, restoration, and resolution of complex technical issues. Utilize AI tools to streamline workflows and collaborate with cross-functional teams to implement long-term technical solutions.