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Tech Support Specialist at Viewline Ventures
Philadelphia, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Tech Support, Troubleshooting, Device Setup, Client Onboarding, Account Provisioning, Problem Solving, Communication, Organizational Skills, Adaptability, Proactivity

Industry

Description
About Us We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you. The Role As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow. Responsibilities Set up phones, devices, and email/accounts for clients. Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes. Coordinate smooth handoffs across teams during client onboarding and offboarding. Maintain structured records of recurring issues and solutions to build playbooks. Suggest and implement improvements to make tech operations more efficient. Prior experience in IT support, helpdesk, or troubleshooting roles. Strong organizational and problem-solving skills. Clear communicator who can calmly guide clients through basic tech processes. Comfortable with occasional local travel. Adaptable and proactive in a fast-moving startup environment. Nice to Have: Experience supporting small operational teams in startups or entrepreneurial settings. Background in both client-facing and internal support environments. Competitive hourly pay with performance incentives Flexible hours with consistent workflows Clear SOPs and support systems so you can execute with confidence
Responsibilities
The Tech Support Specialist will set up devices and accounts for clients, troubleshoot basic issues, and coordinate client onboarding. Additionally, they will document solutions and suggest improvements to internal IT processes.