We Are:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
You Are:
A IT Technical Support Senior Analyst:
Even technology companies need tech support. You know, someone to keep things running smoothly - both behind-the-scenes and customer facing. This is where you come in. The backbone to our backbone. LTO is looking for a motivated Analyst to provide high value services to our customers adding value and efficiency in their use of technology. We find the right solutions and enable high performance.
At Accenture we’ve created amazing spaces called Solution Bars where customers can find a team of IT support advisors - a one stop shop to find the answers you are looking for.
We envision, advise, fix, train, create, innovate, and collaborate with hyper speed and scale. The driving force behind it all? Our people.

A day in the life.

• Our team environment consists of a walk-up Tech Bar and virtual support across North America offering high value services.
• Working with a team of motivated and engaged super technologists, driving high performance and morale.
• Support in areas of incidents, and high value services with a focus on customer experience
• Building authentic, positive, trust-based relationships with all key-stakeholders
• Become the Technology Services customer champion in all respects to deliver customer excellence.
• Proactively seeking opportunities to meet or exceed the quality and consistency of service delivery for our customers, escalating only when necessary.
• Supporting projects and initiatives that impact large groups of people across the US.
• Your journey at Accenture is premised on continually learning and growing - technically, personally and professionally.
• Embracing, supporting and cultivating the diversity that knits our teams together. We are powered by our diversity.

Please refer the Job description for details