Based within the Sheffield area and reporting to our head office in Milton Keynes the Tech Support System Engineer with be responsible for the installation, service, repair and calibration of Fronius Welding equipment, in house and at customer sites.
Tasks & Responsibilities
Functional
/ Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
/ Providing support to customers and troubleshooting
/ Providing service and calibration of welding equipment
/ Safety test and weld test after repair and servicing
/ Providing technical support for the introduction of new products/systems/processes into the market
/ Providing email and telephone support for technical and welding queries/problems
/ Providing pre -sales and after sales support to sales team and customers
/ Providing support to demonstration of welding equipment
/ Assisting with events (trade fairs, seminars, etc.)
/ Assisting with stock control
Skills & Requirements
/ Technical experience preferably on technical support of electrical equipment
/ Electrical engineering qualification
/ IT skills including Microsoft office suite (Excel & Word)
/ Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
/ Sales minded/ good customer communication skills
/ Good communication skills and knowledge transfer abilities
/ Single & 3-phase electrical fault find and repair skills
/ Competent in build / assembly installation of machinery and testing
/ Team worker
/ Flexibility (working hours and tasks arranged to suit customer requirements)
/ Customer orientated attitude with professional approach to clients
Language
/ Fluent English (spoken and written)
/ German would be an advantage but not essential.
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Please refer the Job description for details