Tech Touch Self-Serve Strategist at monday.com

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, AI Integration, Digital Signals, Customer Journey Design, Segmentation Strategy, Collaboration, Problem Solving, Execution, Agility, Communication, Retention Strategies, Revenue Metrics, Stakeholder Management, Innovation, Behavioral Clustering, Automation

Industry

Software Development

Description

We are looking for a creative and dynamic strategic architect of our Self-Serve motion. Managing a massive population of 220,000 accounts, you will help define how we use data, AI agents, and digital signals to drive adoption and retention at scale. This role is part of our newly formed Tech Touch department—an extremely fast-paced, ever-innovating hub where we are "building the plane while flying it." We are looking for a hands-on, execution-driven owner who brings a "can-do" approach to every challenge and thrives in a highly collaborative environment. Internal mobility - full policy To be eligible for internal mobility, you must meet the following criteria: ● Tenure: You must have been in your current role or growth path for at least 18 months [Exceptions to this requirement may apply based on role and require HR approval]. Example: If you have been a CSM for 18 months and then moved into a Senior CSM role but have been in that position for less than 18 months, you are still eligible to apply, as it remains within the same growth path. ● Performance: You must meet or exceed expectations in your current role, based on feedback talks and alignment with your manager. ● Notifying your Manager: You must inform your direct manager of your intention to apply before submitting your application. Please note that once you apply, your manager will be notified as part of the hiring process. About The Role Segment Innovation: Define the segmentation strategy for 220,000 accounts, moving beyond simple demographics to behavioral-based clusters that drive action. Omnichannel Strategy: Design the end-to-end digital customer journey, determining the perfect mix of AI agents, automated communication, and in-product nudges. Partner Ecosystem Integration: Collaborate deeply with the Partners Organization and the Go-to-Partners platform. Ensure our self-serve motions empower partners to manage their own populations effectively. Business Requirements for AI: Act as the internal "Customer Voice" for technical teams. Define the logic and personality of our AI Agents to solve real customer needs across both direct and partner-led accounts. Rapid Execution & Accountability: Own the Gross Revenue Retention (GRR) and churn metrics for the self-serve segment. Launch, test, and iterate on "out-of-the-box" initiatives daily. Stakeholder Collaboration: Work cross-functionally with Product, Engineering, and Partner leads, maintaining a transparent and proactive communication loop Requirements Internal Expertise: 3-5 years at monday.com (or similar environment), with a deep understanding of our product, our users' "post-sales" journey, and the partner ecosystem. Execution Driven: You don't just dream up ideas; you have a relentless focus on shipping and seeing them through to completion. Creative Problem Solver: You find unconventional ways to reach 220K users and aren't afraid to "try something new" even if it hasn't been done before. Agile & Dynamic: You thrive in an environment that is constantly evolving and can pivot quickly when data shows a better path. Senior level Collaborative Spirit: You enjoy working with a diverse group of internal and external stakeholders to find win-win solutions. Social Title null Social Description null Our Team null Position Type null

Responsibilities

Define the segmentation strategy for a large account base and design the digital customer journey. Collaborate with various teams to ensure effective self-serve motions and own key retention metrics.