Tech Touch, Technical Account Consultant at ZeroFOX

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer Advocacy, SaaS Platform Configuration, Problem Solving, Analytical Skills, Communication Skills, Customer Service Orientation, Teamwork, Collaboration, Adaptability, Initiative, Data Analytics, Workflow Tools, Training, Project Management, Technical Support

Industry

Computer and Network Security

Description

OPPORTUNITY OVERVIEW ZeroFox seeks a Technical Account Consultant (TAC) to build and maintain post-sales relationships with various customers of diverse industries and sizes. TACs drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. TACs exceed customer expectations by proactively updating customers’ platforms, creating reporting that clearly shows their solutions’ effectiveness, providing ongoing education and advocating for their needs. TACs work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Technical Account Consultants, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration. Role and Responsibilities Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes Build effective curated customer experiences with the ZeroFox platform and larger operating environment Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations Deliver web-based training to user groups to support organizational adoption Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes Serve as a frontline technical resource for “best practice” and informal customer questions Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers Maintain current functional and technical knowledge of ZeroFox service options Help to document best practices in developing and using ZeroFox solutions Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth Experience in a related function, typically obtained in 3+ years Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies Successful management of customer support engagements to completion with high levels of customer satisfaction Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems Exceptional verbal and written organizational, presentation, and communication skills Customer service orientation and belief in teamwork, collaboration, adaptability and initiative Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment Competitiveness & competitive awareness Proficiency in explaining strengths & vulnerabilities Willingness to travel as required based on customer and business need Desired Qualifications and Skills Knowledge of data analytics, dashboards, and reporting Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background Certifications: CISSP, CISA, Security+ Propensity to thrive on change and general dissatisfaction with the “status quo” founded on the belief that great is better than good Past experience working in customer success, technical support, configuration and / or training capacity Competitive compensation Community-driven culture with employee events Generous time off Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Responsibilities

The Technical Account Consultant will build and maintain post-sales relationships with customers, ensuring they derive value from the ZeroFox platform. They will act as a trusted advisor, providing ongoing education and support while advocating for customer needs.