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TECH900: Flexible Tech Support at JerseySTEM Inc
, , -
Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Google Workplace, Slack Pro, Jira, Communication Skills, Interpersonal Skills, Technical Support, Troubleshooting, Orientation Sessions

Industry

Education Administration Programs

Description
About JerseySTEM All JerseySTEM roles are pro-bono (unpaid) positions.JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey. Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda.Membership is a minimum six-month commitment of approximately six flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K–12 educators, retirees, veterans, interns, and students are exempt from the deposit. Overview JerseySTEM provides free after school STEM classes to underserved middle school girls grade 5-8. We are seeking a dedicated Flexible Tech Support Volunteer to play a pivotal role in helping new volunteers acclimate to our digital ecosystem. In this volunteer position, you will provide initial orientation sessions to new team members, introducing them to the tools we use at JerseySTEM, including Google Workplace, Slack Pro, and Jira. Responsibilities Conduct scheduled 30-minute orientation sessions for new volunteers. Troubleshoot and resolve any login issues or technical challenges. Ensure volunteers can seamlessly navigate between Google Workplace, Slack Pro, and Jira. Collaborate with the TECH team to provide ongoing support and guidance. 3-5 hours per week, minimum 6 months commitment Qualifications Familiarity with Google Workplace, Slack Pro, and Jira is a plus. Strong communication and interpersonal skills. Patience and willingness to assist individuals with varying levels of technical expertise. Availability to conduct orientation sessions twice a week (weekday/evening) or ad-hoc. Commitment to JerseySTEM's mission of providing STEM education to underrepresented middle school girls.
Responsibilities
The Flexible Tech Support Volunteer will conduct orientation sessions for new volunteers and troubleshoot any technical issues they encounter. This role involves ensuring that volunteers can effectively use the digital tools provided by JerseySTEM.