TechBar Analyst at DXC Technology

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-user Support, Troubleshooting, Microsoft 365, ServiceNow, ITSM, ITIL, Customer Service, Device Lifecycle Management, Collaboration Tools, Mobility Support

Industry

IT Services and IT Consulting

Description

Job Description: DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology POSITION OVERVIEW The TechBar Analyst provides high-quality, customer-focused IT support within a modern workplace, acting as a key point of contact for end users. This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with ServiceNow-based service management practices. KEY RESPONSIBILITIES Deliver front-line TechBar support with a strong customer service focus Resolve incidents and service requests efficiently Proactively assist users and identify improvement opportunities Support devices, mobility, collaboration tools, and meeting room technologies Assist with device setup, provisioning, and refresh activities Manage tickets within ServiceNow ensuring accurate updates Maintain high-quality records and data integrity Promote secure, modern workplace practices Follow ServiceNow workflows and ITIL-aligned processes Collaborate with broader IT teams Maintain a clean and professional TechBar environment KEY CAPABILITIES AND BEHAVIOURS Proactive and solutions-focused mindset Strong customer service orientation Positive energy and professional presence Clear communication skills Modern workplace awareness Ownership and dependability Team collaboration Adaptability in fast-paced environments SKILLS AND EXPERIENCE Experience in end-user or TechBar support Strong troubleshooting skills Microsoft 365 and collaboration tools experience ServiceNow or ITSM tool usage Understanding of device lifecycle Basic ITIL knowledge Customer service experience PERFORMANCE OUTCOMES Success is demonstrated through consistent service quality, strong user experience, timely resolution of issues, and effective adherence to ServiceNow processes. We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Responsibilities

Provide front-line IT support at the TechBar to resolve incidents and service requests for end users. Manage device provisioning, setup, and refresh activities while maintaining accurate records within ServiceNow.