TechEx Team Analyst at NBCUniversal

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITIL V3 Foundation Certification, Windows Support, Mac Support, Mobile Device Support, Microsoft Office, Customer Service, Analytical Skills, Troubleshooting Skills, Active Directory, Anti-Virus Solutions, Technical Flexibility, Documentation Management, Incident Management, Service Improvement, Security Management, IT Asset Management

Industry

Entertainment Providers

Description

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025. Job Description The TechEx team forms part of the IT Workplace Operations Team and the role will require a high-level customer focus, technical flexibility and agility. The role also requires flexibility around operational hours as well as supporting the Spain office and users based in Spain/EU Provide 1st & 2nd line desk side support services to NBCUniversal International on all supported technologies including Windows & Mac hardware and various mobile technologies. Identify and deliver Service Improvements aligned to the company’s goals by prioritizing technology initiatives and supporting the evaluation, deployment, and management of current and future technologies. Good understanding of mobile technologies such as iPhone/iPad, Android & Windows Mobile running various OS levels. Provide support to the infrastructure teams, where necessary, for remote hands and eyes to assist in the resolution of technical faults. Work closely with all IT groups to resolve incidents / requests and ensure impact to customers is kept to a minimum. Ensure adherence to all NBCU international policies, processes and procedures as well as support continual service improvement activity where appropriate. Assist with product evaluation and the introduction of new technologies into operational support. Customer skills are equally as important as technical skills, combining both to ensure delivery of a world-class service. Effectively manage Incidents and Requests, ensuring customers are kept informed of progress and escalating where necessary. Main Areas of Activity Effectively resolve Workplace Technology Service Incidents and Requests keeping the customer always updated on progress and within SLAs guidelines. Follow request management process and governance. Take ownership of documentation regarding support issues and requests and ensure that this is accurate and maintained. Ensure all relevant security & management tools are operational and exceptions are managed. Meet all IT Asset Management process requirements in accordance with NBCU policy. General maintenance of all IT equipment including PC’s, Macs, Mobile Devices, Printers, Photocopiers, VOIP telephones and other hardware and software as required. Collaborate with International, US and local IT teams and Core NBCU business units as required. Other Responsibilities Ensure all relevant IT equipment is encrypted in alignment with NBCU Policy. Undertake deployment refresh of IT equipment in alignment with the Asset Management NBCU International Policy. Ensure seamless data transferred between devices. Ensuring that any operational risks are reported and remediated in line with the agreed action plans. Manage IT Consumables in accordance with the corporate guidelines. Qualifications Key skills and Behaviours ITIL v3 Foundation Certification Demonstrated ability in managing Incidents and requests in a Windows and Mac Environment. Demonstrated experience supporting systems running Windows & Mac OSX Demonstrated experience setting up and supporting mobile devices such as Apple iPhone/iPad, Android and Windows phones Demonstrated experience with the Microsoft Office products for both Windows and Mac. Excellent oral and written communication skills. Strong customer focus and delivery. Robust analytical and troubleshooting skills. Object management Microsoft Active Directory. Anti-virus protection solutions. Positive attitude in a busy and pressured technical environment. Desirable Skills Experience of working in an ITIL compliant corporate environment. Eligibility to work in Spain The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Responsibilities

The TechEx Team Analyst will provide 1st and 2nd line desk side support services to NBCUniversal International, focusing on resolving technology service incidents and requests. The role also involves collaborating with IT groups to ensure minimal impact on customers and supporting continual service improvement activities.