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PLEASE REVIEW THE FOLLOWING JOB DESCRIPTION:

We are seeking a Technical Delivery Manager (TDM) to lead the end-to-end execution of high-impact, cross-functional initiatives within the Platform Services organization. This is a senior individual contributor role for someone who thrives in complex, technical environments and excels at translating strategic goals into coordinated, on-time delivery.
The Technical Delivery Manager will operate as the execution backbone for platform initiatives—driving alignment across engineering, product, security, infrastructure, and compliance stakeholders. You will be responsible for managing technical delivery plans and capability roadmaps, surfacing risks early, resolving cross-team blockers, and ensuring accountability from idea through implementation.
This role requires a strong understanding of modern engineering practices, including cloud-native architectures, DevOps pipelines, automation platforms, and infrastructure delivery. The ideal candidate will not only manage timelines and milestones but also understand the technical context behind them, facilitating informed decisions, prioritization trade-offs, and progress with urgency and clarity.
You’ll work across multiple domains, including compute platforms, container orchestration, API gateways, CI/CD, secrets management, observability, and compliance tooling. Your ability to connect technical dependencies, manage ambiguity, and drive clear communications will be critical to ensuring enterprise platform services are delivered predictably, securely, and at scale.
This is a high-trust, high-autonomy role for a delivery leader who doesn’t need positional authority to influence outcomes, and who brings equal comfort working with engineers, architects, product managers, and senior executives.

Program & Delivery Execution

• Own delivery plans and quarterly roadmaps for platform initiatives—defining scope, milestones, dependencies, and critical paths across multi-team efforts.
• Facilitate execution for large cross-functional programs (e.g., cloud platform migrations, automation rollouts, observability frameworks, policy-as-code enforcement).
• Run planning, standups, backlog grooming, and retrospectives with a delivery-first mindset.
• Drive structured execution through frameworks like SAFe, Scrum, Kanban, or hybrid delivery models.

Technical Context & Coordination

• Partner with engineering and architecture teams to understand solution architectures, surface technical dependencies, and preempt integration risks.
• Coordinate infrastructure provisioning, cloud resource dependencies, API interfaces, or migration activities across teams.
• Understand blockers at a systems level (e.g., IAM constraints, security reviews, cross-environment sequencing) and work them to resolution.
• facilitating Program Increment (PI) Planning, Scrum of Scrums, and Inspect & Adapt workshops.
• Driving continuous improvement across Agile teams and ARTs.

Stakeholder Alignment

• Act as the delivery point-of-contact for executive stakeholders, product managers, engineering leads, and governance teams.
• Track progress with clear metrics (burn down, velocity, risk register, % complete) and communicate status in an actionable, executive-friendly format.
• Manage stakeholder expectations with transparency and accountability—no surprises.

Operational Readiness

• Ensure that delivery includes operational artifacts (runbooks, SLOs, documentation, compliance evidence).
• Partner with SRE, SecOps, and GRC to validate operational requirements are met pre-deployment.
• Coordinate release planning, change windows, and support readiness across environments.
• Tracking and reporting Agile Release Train (ART)-level metrics such as feature progress, team velocity, predictability, and risk burndown.

REQUIRED QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
2. Deep specialized and/or broad functional knowledge.
3. Sound understanding of business and organizational strategies and processes.
4. Ability to interpret internal and external business challenges and recommend best practices.
5. Ability to lead complex projects.
6. Sophisticated analytical skills and the ability to solve complex technical and business problems.
7. Ability to influence others at senior levels to adopt a new perspective.

PREFERRED QUALIFICATIONS:

1. 7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, DevOps, or infrastructure organizations.

2. Strong understanding of platform technologies such as:

• Cloud infrastructure: AWS, Azure, or GCP
• CI/CD pipelines: GitHub Actions, Jenkins, ArgoCD
• IaC & automation: Terraform, Ansible, ServiceNow workflows
• Container platforms: Kubernetes, OpenShift
• Security & observability: Vault, Prometheus, OpenTelemetry, Splunk

1. Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.
2. Exceptional skills in written communication, stakeholder influence, and risk management.
3. Hands-on experience with tools like Jira, Rally, Confluence, for tracking and reporting.
4. Exposure to internal developer portals and platform product management.
5. Background in software engineering, platform operations, or systems architecture.
6. Experience working with compliance-heavy environments (NIST, SOX, FFIEC, ISO).
7. Familiarity with platform product management concepts and internal developer portals (e.g., Backstage).
8. SAFe Agile or PMP certification (or equivalent delivery methodology expertise).

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.
2. In this capacity, oversees others who perform programming and debugging activities.
3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
4. Provides technical consultation on extremely challenging or unusual situations.
5. May lead large, complex projects related to improving processes or support capabilities.
6. May engage and mange external vendors.
7. Interprets internal/external business challenges and recommends best practices.
8. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
9. Mentors less experienced teammates to build technical expertise.
10. May have people management responsibilities.