REQUIREMENTS

• Level 3 Engineering Apprenticeship (minimum)
• Strong mechanical engineering knowledge
• Confident in reading and interpreting technical drawings.
• Skilled in hands-on testing and mechanical fault finding.
• Practical understanding of fabrication and assembly methods
• Effective communication skills – clear, confident, and professional
• High attention to detail and a structured, methodical approach
• Self-motivated with the ability to work both independently and cross-functionally.

DESIRABLE SKILLS

• Experience in architectural hardware or construction products
• Knowledge of CE, UKCA, and BS standards and test requirements
• Familiarity with Siemens SolidEdge, SolidWorks, or equivalent CAD tools
• Understanding of ISO 9001 or other quality management systems

KEY RESPONSIBILITIES

• Provide technical support for customer queries, product installation, and troubleshooting.
• Work closely with engineering, production, and design teams to resolve product issues.
• Investigate and report on root causes of faults and field problems.
• Assist in testing and validation of new and existing products.
• Maintain technical documentation, drawings, and test records.
• Attend customer sites and consultation meetings where required.
• Deliver internal technical training to sales and customer service teams.
• Contribute to continuous improvement based on feedback from customers and suppliers.