Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely
• Prepare all client-facing and internal deliverables that are technology-related.
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
• Participate in the development of new offerings for our technical accelerator portfolio.
• Engage with customers’ requests in Impact including scoping of the level of effort as part of technical accelerator recommendations.
• Demonstrate the product, both standard and tailored to customer needs.
• Responsible for understanding customer’s business and technical needs and relating them to the Impact products.
• Develop and maintain strong working relationships with global Impact team members.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Mentor resources and peer review development wor

WHAT YOU GET TO DO IN THIS ROLE:

Be a core part of a new team we are building in Costa Rica. The role of the Technical Accelerator Consultant is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers’ digital transformation journey on the Now Platform and accelerates customers’ time-to-value.
As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.
You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely
• Prepare all client-facing and internal deliverables that are technology-related.
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
• Participate in the development of new offerings for our technical accelerator portfolio.
• Engage with customers’ requests in Impact including scoping of the level of effort as part of technical accelerator recommendations.
• Demonstrate the product, both standard and tailored to customer needs.
• Responsible for understanding customer’s business and technical needs and relating them to the Impact products.
• Develop and maintain strong working relationships with global Impact team members.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Mentor resources and peer review development work

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
• Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products .
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
• Experience working with Agile methodologies
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
• Prepared to study for, obtain and maintain ServiceNow certifications.
• Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
• Loves to win as a team and work efficiently in a collaborative environment.
• A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
• Have a hungry and humble mindset; and proactively seek help when challenges arise.
  Additional Information