You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

RESPONSIBILITIES

Requisition ID R-10363332 Date posted 07/24/2025 End Date 08/15/2025 City Alpharetta State/Region Georgia Country United States Additional Locations Coral Springs, Florida Location Type Onsite

WHAT YOU WILL DO:

• Provides clear, concise, written, and verbal answers to complex technical questions.
• Lead, manage and implement multiple concurrent efforts, driving project schedule, scope, cost, risk, and issue management. This includes but not limited to configuration set up and testing.
• Develop and maintain project plans and related task lists as necessary, providing contentious feedback and status updates to key stakeholders.
• Act as the project manager and client point of contact through the life cycle of the project.
• Develop expertise across a broad spectrum of solution deliverables.
• Develop and maintain client relationships, manage client expectations while maintaining professionalism under pressure.
• Identify and resolve gaps in processes and procedures uncovered during the implementation and client support process.
• Create/update processes and procedures documentation including but not limited to implementation guides, user guides & API documents.
• Conduct and assist with investigations for issues raised by client pre and post implementation.
• Prioritize, track, and execute multiple initiatives and drive successful results.
• Support software deployments for new releases and provide post-implementation support.
• Strong numerical and analytical skills, the ability to complete methodical root cause analysis and troubleshoot technical issues.
• Ensures project methodologies, project delivery processes, and implementation management processes are followed.
• Makes complex decisions and recommendations under limited direction and using high degree of initiative and independent judgment.
• Resolve issues with the appropriate urgency with strong attention to detail and follow up as required.