Full job description

Technical Account Manager - Solar PV

Location: Norfolk or Oxfordshire

Working Pattern: Hybrid - minimum 3 days per week in the office

Hours: Monday to Friday, 9am-5pm

Salary: Competitive, dependent on experience

Recruitment Partner ARM is currently recruiting for an exciting opportunity for a Technical Account Manager to join a growing business within the renewable energy sector.

This is a client-facing role focused on the ongoing management of national portfolios of commercial solar PV systems. You will act as a key point of contact for clients, coordinating performance reporting, operational queries and remedial works while ensuring customers have clear visibility of how their assets are performing.

The Role

As a Technical Account Manager, you will:

Manage relationships with a portfolio of national commercial solar PV clients.
Act as the primary point of contact for technical and operational queries.
Build strong, trusted relationships with client stakeholders.
Lead and support regular client review meetings, presenting technical and operational information clearly.
Produce and quality-check generation and performance reports.
Monitor system performance against expected yield and investigate underperformance.
Coordinate with engineering, technical operations and contractors to manage remedial works.
Keep clients updated on faults, repairs, timescales and outcomes.
Manage day-to-day operational issues and ensure timely resolution.
Coordinate with internal teams to meet SLA and contractual commitments.
Escalate recurring or high-impact issues and contribute to root-cause investigations.
Support contract reviews and renewals with technical input.
Identify opportunities to improve reporting, processes and overall service delivery.

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Responsibilities