Technical Account Manager - Ansible (Dubai, UAE) at Red River

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Software Development, Engineering, Quality Assurance, Red Hat Ansible, Automation Technologies, Configuration Management, Application Deployment, Infrastructure Orchestration, Enterprise Linux, Collaboration, Customer Advocacy, Technical Documentation, DevOps, Container Technologies, Cloud Environments

Industry

IT Services and IT Consulting

Description

About the Job: Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer to join us as a OpenShift Technical Account Manager (TAM) in Dubai, UAE. In this role, you'll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat Ansible Automation Platform. At Red Hat, customer support includes far more than just “break-fix” solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues. The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently. What You Will Do: Support enterprise customers implementing Red Hat Ansible Automated Platform solutions Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments Specialize in Ansible Automation Platform, providing expertise on its implementation and use Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc. Provide strategic advice and guidance on current and future Red Hat products and solutions Manage customer cases, maintaining clear and concise documentation Collaborate with engineering, R&D, product management, and technical support teams Create and maintain technical documentation for issue resolution and knowledge sharing Manage and grow customer relationships through attentive, relationship-based support Visit customer sites as needed and ensure exceptional service experience What You Will Bring: Experience in a technical support, software development or engineering, or quality assurance organization Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles Experience with configuration management, application deployment, and infrastructure orchestration technologies Experience with Enterprise Linux environments Ability to collaborate effectively in an English speaking environment Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support Ability to convey complex information to customers clearly and concisely Ability to manage multiple issues and projects Bachelor's degree in a technology-related discipline is preferred Software engineering background; experience with RPM-based Linux technologies Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative is preferred Experience working in DevOps environments preferred Experience with container technologies such as Docker, Podman, and Kubernetes preferred Experience deploying applications in cloud environments and developing containerized applications a plus Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred Familiarity with source code management tools like Git or Apache Subversion (SVN) a plus #LI-MR3 About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply. We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.

Responsibilities

The Technical Account Manager will support enterprise customers implementing Red Hat Ansible Automation Platform solutions and serve as the primary customer advocate within Red Hat. They will manage customer cases, provide strategic advice, and collaborate with various teams to ensure exceptional service.