Technical Account Manager (ANZ) at Buildkite
Australia, , Australia -
Full Time


Start Date

Immediate

Expiry Date

24 Sep, 25

Salary

0.0

Posted On

25 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

Join Buildkite, where we help developers create faster, test smarter and innovate beyond limits.
We’re shaping the future of Scale-Out Delivery Platforms that is trusted by the worlds biggest tech companies

JOB OVERVIEW

We’re looking for a Technical Account Manager based in Australia to join our growing Technical Services team. You’ll be a trusted advisor to some of our largest and most complex customers, helping them get the most out of Buildkite from onboarding through to ongoing success.
This is a customer-facing, relationship-driven role where you’ll work closely with teams across Sales, Product, Engineering, and Support to ensure our customers feel supported, heard, and confident in scaling their delivery practices with Buildkite.

Responsibilities

Partner with Customers for Long-Term Success

  • Manage a portfolio of high value, strategic customers, understanding their goals and helping them get value from Buildkite
  • Lead technical discussions with customer teams to guide onboarding, unblock challenges, and support integrations
  • Build strong relationships across both engineering teams and senior stakeholders to drive product adoption
  • Work closely with Sales on a smooth handover from pre-sales to post-sales, ensuring continuity and confidence from day one
  • Conduct regular customer check-ins, share product updates, track goals, and proactively surface opportunities for deeper engagement or expansion
  • Collaborate Across Teams to Drive Impact
  • Advocate for customer needs internally, escalating challenges and sharing insights with Product and Engineering
  • Represent customer feedback in product planning conversations, identifying common patterns and suggesting solutions
  • Provide hands on guidance and training to help customers become confident users of Buildkite
  • Contribute to process improvements within the Technical Services team, helping us deliver a consistent and thoughtful customer experience
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