This position requires a strong technical background in industrial automation, including software, networking, mechanical, and electrical systems. Practical experience with installation, commissioning, and troubleshooting environments will enable you to provide effective technical guidance, support root-cause analysis, and assist partners in resolving technical issues across the AutoStore product portfolio.

While the role includes technical problem solving and occasional on-site support, its primary purpose is to provide technical leadership, governance, and enablement that helps partners consistently deliver high-quality AutoStore customer experiences. Partners remain responsible for system delivery and site execution, while the TAM provides expertise, guidance, oversight, and continuous improvement support.

Examples of Technical Issues TAMs May Assist With

• Software and infrastructure configuration issues
• Industrial network communication and connectivity problems
• System performance and throughput optimisation
• Application, Controller, and server configuration challenges
• Product upgrades and lifecycle transitions
• Integration of new AutoStore modules and features
• Operational reliability and recurring fault analysis
• Mechanical and electrical system-related issues
• Installation quality and commissioning concerns
• Escalation and critical system recovery activities